FAQs

Where do you ship from?

We ship Worldwide from Canada. :)

Is your packaging eco-friendly?

Yes!! This is my favourite question. EVERYTHING is biodegradable. We use the world's most eco-friendly bubble mailers - made with at least 32.6% recycled content and fully recyclable.

We use 100% Recycled Notecards constructed entirely from recovered trash, our logo is printed with water-based inks which is captured from 100% post consumer waste. 

We use nothing else for packaging to keep consumer waste as low as possible.

How long will it take to get my order?

We dispatch from our warehouse in 1-2 business days. We offer 2-3 day shipping Domestic and 4-5 day shipping International. 

Any shipping questions please email us at info@offthegridco.ca

How is the quality of the bracelet?

Where does the name Off The Grid come from?

How do I track my product?

All of our parcels are shipped with Canada Post. For international orders your parcel will be handed over to your local postal company for delivery. 

Tracking Instructions:

1. You will receive your tracking number by email 2 days after your order has been dispatched.

2. Go to click here and enter your tracking number and press the track button. You will then see the progress of your parcel.

All international parcels can be tracked through your local postal companies website once they have reached your country.

If you have any issues tracking your parcel please email info@kuliacases.com