Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 2-3 business days to be delivered to you and we ship within 3 business days.
• International orders take 3-4 business days to be delivered.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $25 will have free shipping.
• Orders under $25 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email shia@offthegridco.ca with the subject 'Returns' and include your order number, name and the reason for the return.
• Off The Grid Co. will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Yes!! This is my favourite question. EVERYTHING is biodegradable. We use the world's most eco-friendly bubble mailers - made with at least 32.6% recycled content and fully recyclable.

We use 100% Recycled Notecards constructed entirely from recovered trash, our logo is printed with water-based inks which is captured from 100% post consumer waste. 

We use nothing else for packaging to keep consumer waste as low as possible.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3 business days.

Our support team is always happy to guide you at any step!